For remote assistance, please enter the 6 digit code supplied to you. Upon entering this code, you will be asked to download a small executable file. Please save the file, then run it when download is completed. If you get any firewall warnings please select Allow or Yes to let the program continue.
For future support issues, during the session with your technition you can request that a direct support link be placed on your desktop which will give you direct access bypassing the need for codes or redownloading files.