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22 Jul 2019 
Support Center » Knowledgebase » Billing
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 What happens if my monthly payment fails?
  When your monthly hosting payment fails you will receive an email notice to the email address we hold on file for you. Payment will be re-attempted at least 3 times over the next week. If payment still cannot be taken and we have not received any
 How do I upgrade or downgrade my hosting?
  Please open a new helpdesk ticket with your current domain name and confirm the package you would like to upgrade or downgrade to.A member of staff will promptly complete your up/downgrade.
 Which payment methods do you accept?
 We currently accept checks and credit cards (Visa / Mastercard).
 I want to pay by Check. What should I do?
 Please make all checks payable to All City Solutions. Include a reference to the invoice(s) you are paying.  Our mailing address is:436 Main StreetLongmont, CO 80501
 Who do I contact about billing queries?
 Please address all billing queries to billing@allcitysolutions.com.Ensure that you include as much detail as possible in your query including:- Your Name- Contact Information- Invoice Number
 How will I receive my invoices?
 All invoices are sent via email to the primary email address that we have in your billing profile. If you require your invoices to be sent via postal mail please notify your Account Manager.
 Can I make a payment online?
 Yes, payments are accepted online.  You can visit the following secure URL and fill out our Make a Payment form:https://www.allcitysolutions.com/?p=payment
 Can I setup automatic payments?
 Yes, automatic payments can be setup utilizing either a Visa / Mastercard.  Please notify billing@allcitysolutions.com which services that you would like to enable automatic payments on.
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